{"id":146,"date":"2022-11-29T15:35:30","date_gmt":"2022-11-29T20:35:30","guid":{"rendered":"http:\/\/mldpetservices.ca\/?page_id=146"},"modified":"2026-02-15T23:35:08","modified_gmt":"2026-02-16T04:35:08","slug":"additional-info-cancellation-policy","status":"publish","type":"page","link":"https:\/\/mldpetservices.ca\/?page_id=146","title":{"rendered":"Additional Info\/Cancellation Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#FFFFFF&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.19.4&#8243; background_color=&#8221;#c5efa2&#8243; background_size=&#8221;contain&#8221; background_position=&#8221;bottom_center&#8221; custom_padding=&#8221;||0px|||&#8221; bottom_divider_style=&#8221;waves&#8221; bottom_divider_repeat=&#8221;1x&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;5vw||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.1&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;Amatic SC|700|||||||&#8221; header_font_size=&#8221;130px&#8221; header_line_height=&#8221;1.2em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;800px&#8221; module_alignment=&#8221;center&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;18px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;80px&#8221; header_font_size_phone=&#8221;60px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>FAQ\u00a0 <br \/><span class=\"x193iq5w xeuugli x13faqbe x1vvkbs x1xmvt09 x1lliihq x1s928wv xhkezso x1gmr53x x1cpjm7i x1fgarty x1943h6x xudqn12 x3x7a5m x6prxxf xvq8zen xo1l8bm xzsf02u\" dir=\"auto\"><\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/mldpetservices.ca\/wp-content\/uploads\/2023\/03\/image10_1024x768.jpg&#8221; title_text=&#8221;image10_1024x768&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|30px|30px|30px|30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; top_divider_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong><span style=\"color: #ff0000;\">\u00a0Are you bonded and insured?<\/span><\/strong><\/p>\n<p>Yes. I am bonded and insured with ProFur<\/p>\n<p><span style=\"color: #ff0000;\"><strong>Who will be walking and visiting my pets?<\/strong><\/span><\/p>\n<p>Just me. I do all the services myself.<\/p>\n<p><strong><span style=\"color: #ff0000;\">How will I know they my dog has been walked or my pet got their visit?<\/span><\/strong><\/p>\n<p>I send a lot of photos or videos during my visits based on weather.\u00a0\u00a0<\/p>\n<p><span style=\"color: #ff0000;\"><strong>Do you work in all weather conditions?<\/strong><\/span><\/p>\n<p>Yes I do.<\/p>\n<p><strong><span style=\"color: #ff0000;\">Are you a member of any professional pet associations?<\/span><\/strong><\/p>\n<p>Petsitters International<br \/>Ontario Dog Groomers Association<\/p>\n<p><span style=\"color: #ff0000;\"><strong>How many dogs to you walk at one time?<\/strong><\/span><\/p>\n<p>All walks are private, solo walks. This will include only the dogs in the same household.<\/p>\n<p><strong><span style=\"color: #ff0000;\">How do you handle unsocialized and reactive dogs?<\/span><\/strong><\/p>\n<p>I allow the dog(s) with me to see other dogs from a distance only. We will cross the street and let the dog understand they don\u2019t need to be anxious as they don\u2019t need to worry about meeting every dog on our walk. We do not meet any other dog on a walk unless the dogs know each other or the owner advises otherwise.<\/p>\n<p><span style=\"color: #ee6a5b;\"><strong><span style=\"color: #ff0000;\">Do you charge for key pickup\/drop off?<\/span> <\/strong><\/span><\/p>\n<p>Yes, key exchange charge is $20 each time.<strong><\/strong><\/p>\n<p><span style=\"color: #ee6a5b;\"><strong><span style=\"color: #ff0000;\">How many days notice do you require for service?<\/span>\u00a0<\/strong><\/span><\/p>\n<p>For dog walking (Monday &#8211; Friday) by 9pm the night before<br \/>For Pet sitting\/ cat visits\/ overnight pet care: 7 days prior to service starting for regular Monday to Friday.\u00a0 14 days prior to service starting on a\u00a0 weekend\/holiday.\u00a0 Less than the required notice is considered a last minute request and will be accommodated based on availability. No refunds for early return.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>When will I get invoiced for my pet(s) walk\/visit?<\/strong><\/span><\/p>\n<p>You choose weekly or bi-weekly.\u00a0 On the corresponding Friday and due by that Sunday. <br \/>In instances where payment is not received on the Sunday, service is suspended and all future service requests will require pre-payment booking payment with no cancellations.<br \/>Payment via e-transfer or cash.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>How will you access my property?<\/strong><\/span><\/p>\n<p>You will provide me with a key or door code to gain entry and notify me of any alarm settings. If you have a door code I will also require a door key.<\/p>\n<p><span style=\"color: #ee6a5b;\"><strong><span style=\"color: #ff0000;\">Where are you located?<\/span><br \/><\/strong><\/span><\/p>\n<p>Hamilton central mountain.<strong><\/strong><\/p>\n<h1><span style=\"color: #ff0000;\"><strong>What is your cancellation policy?<\/strong><\/span><\/h1>\n<p><strong>Dog walking:<br \/><\/strong>24 hours&#8217; notice Monday to Friday, 48 hours&#8217; notice for weekends\/holidays.<strong><\/strong><\/p>\n<p><strong>Pet Sitting:<\/strong><br \/>7 days (168 hours&#8217;) notice is required to cancel or change a booking for Monday to Friday, 14 days (336 hours&#8217;) notice for weekends\/holidays. If less notice is given, the full charge of service is due.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Footer&#8221; _builder_version=&#8221;4.19.1&#8243; background_color=&#8221;#f6f3ea&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.19.4&#8243; background_color=&#8221;#c5efa2&#8243; width=&#8221;90%&#8221; width_tablet=&#8221;95%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;none&#8221; module_alignment=&#8221;right&#8221; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; custom_padding=&#8221;60px|10vw|0vw|40px|false|false&#8221; custom_padding_tablet=&#8221;|40px|||false|false&#8221; custom_padding_phone=&#8221;&#8221; border_radii=&#8221;|200px|||&#8221; border_radii_tablet=&#8221;|0px|||&#8221; border_radii_phone=&#8221;&#8221; border_radii_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.4&#8243; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Amatic SC|700|||||||&#8221; header_2_font_size=&#8221;80px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;Arial||||||||&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; header_2_font_size_tablet=&#8221;60px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Hire A Professional<\/h2>\n<h3><strong>Feel confident and comfortable leaving your pet with me.<\/strong><\/h3>\n<p>Bonded and Insured with PROfur<br \/>I am a member of Petsitters International (PSI) and the Ontario Dog Groomers Association (ODGA).<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/mldpetservices.ca\/?page_id=175&#8243; 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custom_padding_tablet=&#8221;|40px|||false|false&#8221; custom_padding_phone=&#8221;&#8221; border_radii_tablet=&#8221;|0px|||&#8221; border_radii_last_edited=&#8221;off|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/mldpetservices.ca\/wp-content\/uploads\/2022\/11\/IMG_4714_800x600.jpg&#8221; title_text=&#8221;IMG_4714_800x600&#8243; _builder_version=&#8221;4.19.1&#8243; custom_margin=&#8221;|||-7vw|false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;|||0vw|false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;5%&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;76px&#8221; box_shadow_blur=&#8221;68px&#8221; box_shadow_spread=&#8221;-28px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.32)&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.1&#8243; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;Amatic SC|700|||||||&#8221; header_3_text_color=&#8221;#ee6a5b&#8221; header_3_font_size=&#8221;40px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;60px||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Get in Touch By Phone Or email<\/h3>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.1&#8243; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;|700||on|||||&#8221; header_3_font_size=&#8221;14px&#8221; header_3_letter_spacing=&#8221;2px&#8221; header_3_line_height=&#8221;1.8em&#8221; link_option_url=&#8221;tel:905-317-1832&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Phone<\/h3>\n<p>905-317-1832<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.1&#8243; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;|700||on|||||&#8221; header_3_font_size=&#8221;14px&#8221; header_3_letter_spacing=&#8221;2px&#8221; header_3_line_height=&#8221;1.8em&#8221; link_option_url=&#8221;mailto:mldpetsit@gmail.com&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Email<\/h3>\n<p>mldpetsit@gmail.com<\/p>\n<p>[\/et_pb_text][et_pb_social_media_follow _builder_version=&#8221;4.19.1&#8243; border_radii=&#8221;on|60px|60px|60px|60px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_social_media_follow_network social_network=&#8221;facebook&#8221; url=&#8221;https:\/\/www.facebook.com\/mustlovedogsdowntown&#8221; _builder_version=&#8221;4.19.1&#8243; background_color=&#8221;#000000&#8243; background_enable_color=&#8221;on&#8221; custom_margin=&#8221;|4px||4px||true&#8221; custom_padding=&#8221;8px|8px|8px|8px|true|true&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;instagram&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#000000&#8243; background_enable_color=&#8221;on&#8221; custom_margin=&#8221;|4px||4px||true&#8221; custom_padding=&#8221;8px|8px|8px|8px|true|true&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]instagram[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ\u00a0 \u00a0Are you bonded and insured? Yes. I am bonded and insured with ProFur Who will be walking and visiting my pets? Just me. I do all the services myself. How will I know they my dog has been walked or my pet got their visit? I send a lot of photos or videos during [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-146","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mldpetservices.ca\/index.php?rest_route=\/wp\/v2\/pages\/146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mldpetservices.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mldpetservices.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mldpetservices.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mldpetservices.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=146"}],"version-history":[{"count":13,"href":"https:\/\/mldpetservices.ca\/index.php?rest_route=\/wp\/v2\/pages\/146\/revisions"}],"predecessor-version":[{"id":538,"href":"https:\/\/mldpetservices.ca\/index.php?rest_route=\/wp\/v2\/pages\/146\/revisions\/538"}],"wp:attachment":[{"href":"https:\/\/mldpetservices.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}